COVID-19 Visitation Policy


It is the policy of Madison York, Rego Park to conduct visitation in accordance with the most recent Department of Health guidance regarding adult care facility visitation. Strategies will be updated as more information becomes available and guidance changes.


  1. 1. Conditions for Visitation
  • There have been no orders by local health department or NYS Department of Health to quarantine the community.
  • With the exception of compassionate or end-of-life care visits, to be eligible for visitation, residents must not be in isolation or observation with suspected or confirmed COVID-19 diagnosis.
  • Visitors under 16 years of age must be accompanied by an adult aged 18 or older.
  • Compassionate care and end of life visitation will be permitted when visitation is not otherwise permitted in accordance with the Department of Health’s current visitation guidance.
  1. 2. All visitation must be conducted with strict adherence to the Core Principles for reducing the risk of COVID-19 transmission (copy attached) and in accordance with the ACF’s adopted and effective visitation plan.
  2. 3. All relevant COVID-19 infection control procedures must be communicated to staff, residents and visitors to keep them informed of the safeguards in place to safely conduct visitation at the community.
  3. 4. Appropriate signage regarding face mask utilization and hand hygiene as well as social distancing floor markings/delineations must be in place at the facility.
  4. 5. Visits must be scheduled in advance unless expressly authorized by the Administrator or their designee. Prospective visitors must schedule their upcoming visit with either the Case Manager or Administrator (or designee).
  5. 6. Visitation is permitted Monday through Saturday from 9am to 5pm.
  6. 7. The maximum length of each visit is 60 minutes, unless a longer period is approved by the Case Manager or Administrator, based upon availability of space and any other factors (e.g. staffing) deemed necessary by the Administrator or Case Manager.
  7. 8. Visits are limited to 4 per resident, at one time.
  8. 9. Outdoor visits are conducted in the covered sitting area, to the right of the building, weather conditions permitting.
  9. 10. Indoor visits are permitted in a designated section of the dining room at this time, with the exception of compassionate care or end of life visits.
  10. 11. At no time will the total number of visitors exceed 4 (maximum of 1 set of visitors at a time in the designated outside or inside visiting area).
  11. 12. Prior to the visit, the Case Manager will direct the visitor to the facility website to review the facility’s adopted and effective visitation plan. Whenever possible, any family member or representative unable to access the website will be provided a print copy before coming for the visit. The visitation plan will be maintained at the reception area and will be provided to visitors upon request.
  12. 13. Upon arrival, the staff person/receptionist receiving the visitors in the building vestibule and will provide a face mask and offer use of hand sanitizer to any visitor that does not have a face covering or would like to sanitize their hands before proceeding.
  13. 14. Madison York, Rego Park will designate facility staff to supervise and monitor permitted visitors for adherence to the Core Principles for reducing the risk of COVID-19 transmission.
  14. 15. All visitors, including those making compassionate care visits, will sign in, be given a fact sheet outlining visitor expectations and will be screened for COVID-19 signs and symptoms. Visitation will be denied to any potential visitor that does not pass the health screening, then current requirements regarding international travel and/or who has been exposed to a COVID-positive person in the previous 14 days.
  15. 16. The staff person screening visitors will collect their full name, home address, day/evening phone number, email address (if available).  The name of the resident they are visiting, where the visit will take place as well as confirming the visitor cleared screening protocols.
  16. 17.Staff will maintain a log book documenting the date of each visit, and the information specified in #16 above.
  17. 18. When possible, the designated facility staff will accompany the visitor(s) to the identified meeting location.  If that is not possible, designated facility staff will remind visitors of appropriate COVID-19 infection control procedures (e.g. social distancing, mask wearing, handwashing etc.) and direct visitors to go directly to the visitation location.
  18. 19. ALL staff shall observe for and report to the Administrator or designee, any visitors that are not following social distancing, face covering or other rules.  NO VISITOR SHOULD WILL BE PERMITTED TO MOVE ABOUT THE COMMUNITY UNACCOMPANIED BY A STAFF PERSON.
  19. 20.Supervision outdoor / indoor visits in communal areas:Staff persons assigned to supervise visits will keep their distance from each visit group to allow for privacy unless assistance is needed. Staff will maintain general awareness that visitors and residents are complying with social distance, face mask and other rules. Any visitor not complying shall be given a warning that further noncompliance will result in loss of their ability to continue the visit or to visit again. Repeated noncompliance should be reported to the Administrator or designee.
  20. 21.Supervision for in-resident-living quarters in the event of a compassionate care visit: Supervision in residents’ living quarters is comprised of:
  • Documenting health and travel screening of the designated PCV;
  • Providing the visitor with the applicable rules regarding visitation;
  • Observing visitor’s compliance when walking to and from the resident room;

Any visitor not complying with the visitation rule, shall be given a warning that further noncompliance will result in loss of their ability to continue the visit or to visit again. Repeated noncompliance should be reported to the administrator or designee

Personal Caregiving Visitation

  • All residents moving into the facility on or after 6/2/2021 will be afforded the opportunity to designate at least two personal caregiving visitors and two compassionate caregiver visitors at the time of admission or readmission. If a resident lacks capacity to designate PCVs and/or CCVs, the resident representative shall be given the opportunity to designate the PCVs or CCVs. Each resident, or resident representative, if applicable, shall be afforded the opportunity to name up to two PCVs or CCVs. The facility must record in the case management notes the date that it inquired as to the PCV and CCV designation, record the initial designations and any changes in the case management notes.
  • Activation of PCV Visitation-occurs in the event of a personal health emergency declared under the state executive law.

PCV Visitation Rules

All PCVs can be required to adhere to applicable infection control measures, including

  • Testing for communicable disease
  • Temperature check (access to be denied if temperature is above 100 degrees Fahrenheit)
  • Health Screening
  • Wearing of PPE (facility will provide PPE if needed)
  • Social Distancing, other than when necessary to provide personal care for the resident.

The facility has established the following restrictions on the frequency, duration, and number of visits by a PCV, provided such restrictions may only be enforced if consistent with the residents’ care and: